Support

One address, read by the people who build the software:

support@bigbrain-technology.com

Reporting a problem

The more of this you include, the faster we can fix it:

• Your OS and version (e.g. Ubuntu 24.04), GPU model, and graphics driver version.
• Which product (godspeed, ash, alice, conjure, boltzmann) and what you did, what you expected, and what happened instead — step by step is gold.
• The product version (shown in the title bar) and any console output.
• If the problem involves a specific file and you are able to share it, attach it — we treat customer files as confidential and delete them after diagnosis.

Billing and licenses

• Lost license keys? Email us from your purchase address and we re-send them all.
• Refunds within 14 days of the first charge, no questions asked — the full policy is on the refunds page.
• Adding or removing products: switch plans in the billing portal (link in any receipt email) — your keys adjust automatically. See pricing for every combination.
• Cancellations: use the billing portal link in any receipt email, or just ask us.